【单选题】
顾客接待也是一门艺术.是指茶艺师代表所在单位,向服务对象___的过程。
A. 茶艺演示
B. 冲泡茶叶
C. 提供服务、出售商品
D. 接待与服务
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答案
C
解析
暂无解析
相关试题
【单选题】
顾客接待的10个基本环节是:___接触、出样、展示、、介绍、开票、收找、包扎、递交、送别。
A. 迎宾
B. 待机
C. 准备样品茶
D. 整理台面
【单选题】
顾客接待环节中的四个重点是:___、拿递展示、介绍推荐、成交送别。
A. 接迎宾客
B. 招呼宾客
C. 待机接触
D. 整洁场所
【单选题】
在茶艺馆的顾客接待过程中,下列___的现象是茶艺师处理不恰当的。
A. 当宾客走进茶馆,积极主动迎宾问候
B. 当宾客点茶时,单向的积极主动热情地推荐消费高的茶品、茶点,造成宾客勉强消费
C. 在巡台的过程中,积极主动的加水、斟茶、整理台面
D. 当看到宾客有征询意识时,主动上前询问是否需要帮助
【单选题】
茶艺师在接待服务“商务顾客”时,要求站立在___、同时易于观察顾客、接近顾客的位置。
A. 吧台附近
B. 门口附近
C. 顾客旁边
D. 易于照看自己管辖范围
【单选题】
在下列___的现象中,茶艺师不宜主动接近顾客。
A. 顾客长时间凝视某一商品
B. 顾客表示我想安静欣赏茶具
C. 顾客细看细对比摸看某一商品
D. 顾客抬头将视线转向茶艺师
【单选题】
在接待服务中,“接待三声”指___、介绍之声、送客之声。
A. 迎客之声
B. 待客之声
C. 问候之声
D. 询问之声
【单选题】
对于茶馆内部来说,散座的光线宜___。
A. 暗
B. 明亮
C. 看不见
D. 亮
【单选题】
茶艺师在为顾客推介时,应注意的三个重点之一是___。
A. 要与顾客建立和谐的关系
B. 要推荐价值高的产品
C. 要观察顾客的消费能力
D. 要抓住顾客的虚荣心
【单选题】
在商品、服务的成交阶段,茶艺师应注意的六点是:协助挑选、补充说明、算帐准确、___、帮助搬运、致以谢忱。
A. 将注意力转移到其他顾客上
B. 以顾客的消费高低为参考提供的服务不同
C. 根据不同的消费金额包装不同
D. 仔细包装
【单选题】
当顾客消费完离开时,茶艺师应注意___。
A. 熟客可以兔去道别
B. 道别必不可少
C. 新客不必道别
D. 边道别边迎宾
【单选题】
将自然环境与人文景观结合,可开发深人茶园、茶厂、农家,参与___及古茶寻根、祭拜等茶文化旅游项目。
A. 采茶、制茶
B. 杀青、揉捻
C. 晒青、杀青
D. 挑选、精致
【单选题】
将旅游与___结合,借助旅游来宣传,发展少数民族茶文化,会取得更好的经济效益和社会效益。
A. 茶乡民俗风情
B. 品茶礼节
C. 茶艺
D. 茶园
【单选题】
茶艺师可以充分利用___在旅游活动中的伸缩性,尽量引导游客将茶叶作为馈赠亲友的礼品。
A. “游”
B. “购”
C. “住”
D. “吃”
【单选题】
露天茶馆白天不用灯,以___光线为主。
A. 红灯笼
B. 烛光
C. 自然
D. 借用路灯
【单选题】
茶因其___,在旅途中多饮能调节旅游者的身心健康。
A. 药用和营养价值
B. 可融入文化娱乐中
C. 独特的制作工艺
D. 富含各种营养
【单选题】
茶文化旅游的特点是集文化性、___、游览观光及学术考察为一体。
A. 欣赏茶艺
B. 趣味性
C. 感受茶俗
D. 用山泉水冲泡茶
【单选题】
茶馆的灯饰布置及光线的设计,应不用、少用___光源,而用漫射光线。
A. 直射
B. 侧面
C. 漫射
D. 太阳
【单选题】
由于季节的变化,饮茶调配也可相应的调整,一般春、夏饮___,秋季饮花茶,冬季饮红茶。
A. 新茶
B. 春茶
C. 绿茶
D. 红茶
【单选题】
茶馆内的声音有言语声、___、器物所发出的声音、鸟类的鸣叫声等
A. 吵架声
B. 吵闹声
C. 音乐声
D. 哭喊声
【单选题】
贸易性展销会的目的是为了___。
A. 加强专题介绍
B. 加强城市宣传
C. 加强项目宜宣传
D. 促进商品交易
【单选题】
按展销会的内容可将展销会分为___、专题性展销会。
A. 宣传性展销会
B. 小型展销会
C. 大型展销会
D. 综合性展销会
【单选题】
以下___对展销会特点的描述是错误的。
A. 直观、形象、生动,能产生强烈的传播效果
B. 能有效地吸引社会公众及新闻媒介的注意
C. 能给组织提供与公众直接双向沟通的机会
D. 主要是向大众搭建一个销售综合商品的临时大商场
【单选题】
展销会在举办前,首先要分析其___。
A. 目的和内容
B. 地点和交通
C. 必要性和可行性
D. 效果与投入
【单选题】
在确定举办展销会之后,首先要明确展销会的___。
A. 地点
B. 赞助商
C. 资金情况
D. 主题和目的
【单选题】
茶馆服务人员的动作、姿势、表情等是组成茶馆___景观的重要内容。
A. 动态
B. 静态
C. 虚化
D. 虚构
【单选题】
下列与茶相关的陈列物品是___。
A. 挂画
B. 焚香
C. 绿色植物
D. 茶艺茶道书籍
【单选题】
___是形成茶馆清静优雅的环境、烘托文化艺术氛围的手段。
A. 挂画
B. 音乐
C. 茶艺茶道书籍
D. 物品陈列
【单选题】
下列属于展览会经费开支项目的是___。
A. 展位出租费
B. 赞助费
C. 接待费
D. 场地使用费
【单选题】
展览会的预备金一般占___的5%~10%为宜。
A. 赞助费用
B. 设计与建造费
C. 总费用
D. 会务费
【单选题】
白毫银针属于___类茶。
A. 白芽茶
B. 白叶茶
C. 白片茶
D. 白末茶
【单选题】
白牡丹属于___类茶。
A. 白芽茶
B. 白叶茶
C. 白片茶
D. 白末茶
【单选题】
黑茶形成的特有工序是___。
A. 揉捻
B. 渥堆
C. 杀青
D. 干燥
【单选题】
黑毛茶是制造___茶的原料。
A. 花茶
B. 普洱茶
C. 茶粉
D. 米砖
【单选题】
形成黑茶品质特征的工序是___。
A. 揉捻
B. 杀青
C. 渥堆
D. 干燥
【单选题】
绿茶揉捻是成形、滋味形成的重要工序,如投叶量过多会___。
A. 产生焦味
B. 产生红变
C. 产生松、扁、碎
D. 产生水分
【单选题】
绿茶杀青不足,叶温上升缓慢,会使茶多酚发生酶促反应,导致产生___.
A. 烟焦气
B. 红变
C. 水分散失过多
D. 色变
【单选题】
绿茶杀青时,因水蒸汽没有及时透发,叶绿素遭破坏,干茶色泽___。
A. 泛黄
B. 泛红
C. 泛黑
D. 泛白
【单选题】
红茶加工中发酵工序是使多酚类物质在酶促作用下产生聚合作用,若发酵过度会产生___。
A. 香气
B. 焦气
C. 酸傻味
D. 陈味
【单选题】
红茶发酵不足,干茶会有___。
A. 青气
B. 红变
C. 过多水分
D. 烟焦气
【单选题】
乌龙茶的炒青工序主要是抑制鲜叶中酶活性,若温度过高,会使叶片___
A. 变软
B. 变香
C. 变焦
D. 变硬
推荐试题
【单选题】
By default, each ESXi 6.x host is provisioned with a certificate from which root certificate authority?___
A. RedHat Certificate Authority
B. VMware Certificate Authority
C. DigiCert Certificate Authority
D. Verisign Certificate Authority
【单选题】
An administrator is adding an NFS datastore as shown in the Exhibit. What is the purpose of the Servers to be added list?___
A. It contains the IP addresses of the NFS Storage Server to provide multipathing capability.
B. It contains the IP addresses of the ESXi hosts that mount the datastore.
C. It contains the IP addresses used for
D. ynamic Discovery of targets.
【单选题】
An administrator reports that the System Event log data is only available for 24 hours when reviewing the Hardware Status tab. Which condition could be responsible for the loss of data?___
A. A Reset event log was executed.
B. The statistical collection level was set to a value of 1.
C. The boot disk of the host is corrupt.
D. Syslog has been configured at the vCenter Server level.
【单选题】
During an upgrade, the ESXi 6.x installer finds an existing version of ESXi and a VMFS3 volume. No virtual machines exist on the host or VMFS3 volume. The requirement is to upgrade to VMFS5. Which option should be chosen to meet this requirement?___
A. Upgrade ESXi and preserve the VMFS datastore
B. Install ESXi and preserve the VMFS datastore
C. Install ESXi and overwrite the VMFS datastore
D. Upgrade
E. SXi and overwrite the VMFS datastore
【单选题】
A vSphere 6.x Standard Switch is configured with 4 virtual machine portgroups, as shown in the exhibit. Which portgroup would be utilized by default when creating a new virtual machine?___
A. Access Network
B. DMZ Network
C. VM Network
D. Virtual Machine Network
【单选题】
Which vSphere 6.x feature will allow an organization to utilize native snapshots?___
A. Virtual Volumes
B. Virtual SAN
C. VMFS3
D. VMFS5
【单选题】
An administrator is creating a new vSphere Distributed Switch that will be utilized with a specific vSphere Cluster. The cluster itself contains a mix of ESXi 5.x and 6.x Hosts. Which Distributed Switch version should be created to support this configuration?___
A. Distributed Switch: 6.0.0
B. Distributed Switch: 5.0.0
C. Distributed Switch: 5.1.0
D. Distributed Switch: 5.5.0
【单选题】
Which load balancing policy, previously limited to vSphere Distributed Switches, is now available on vSphere Standard Switches with vSphere 6.x?___
A. Route based on physical NIC workload
B. Route based on IP Hash
C. Route based on the originating virtual port
D. Route based on Source MAC Hash
【单选题】
A storage administrator is not seeing full utilization of all bandwidth from an ESXi host. The vSphere administrator observes the adapter details, as shown in the Exhibit. What is the probable cause of this issue?___
A. Another path needs to be used to allow full utilization of the bandwidth.
B. The array is not setup to use the correct multipathing policy.
C. There are no virtual machines on the host.
D. No traffic is being sent across it because a path failed.
【单选题】
A storage administrator is not seeing full utilization of all bandwidth from an ESXi host. The vSphere administrator observes the adapter details, as shown in the Exhibit. What is the probable cause of this issue?___
A. Another path needs to be used to allow full utilization of the bandwidth.
B. The array is not setup to use the correct multipathing policy.
C. There are no virtual machines on the host.
D. No traffic is being sent across it because a path failed.
【单选题】
An administrator has just completed performing an interactive installation of ESXi 6.x and is booting the host. How is the network initially configured?___
A. The network is configured by Automatic Private IP Addressing (APIPA).
B. The network is configured based on the settings detected in DNS.
C. The network is configured with the address as specified in the installer.
D. The network is automatically configured by DHCP.
【单选题】
You have just installed an ESXi 6.x Host. As part of your company security regulations, a security banner must be presented on the console of the host. How can this action be accomplished?___
A. Configure the Advanced Settings > Annotations screen of the ESXi host.
B. This is configured from the Direct Console User Interface configuration menu.
C. It is not possible to configure a security banner for the ESXi host.
D. From vCenter Server, this setting is configured globally in the vCenter Server configuration.
【单选题】
An administrator is only able to see the Health Badge when using the vRealize Operations user interface. What is the likely cause of this behavior?___
A. The vRealize Operations Foundation License is in use.
B. The vmware-sps service failed to start.
C. The vRealize Operations Standard License is in use.
D. The vmware-rbd-watchdog service failed to start.
【单选题】
An administrator has configured an alarm to be notified when a virtual machine meets either of these conditions: <High virtual CPU> <High active memory consumption.> <The alarm is only triggering when both of the conditions are met.> What can be done to correct the alarm behavior?___
A. Edit the alarm and select Trigger if ANY of the following conditions are satisfied.
B. Edit the alarm and select Trigger if ALL of the following conditions are satisfied.
C. Create two separate alarms, one for CPU and one for memory and link them together with ESXCLI.
D. Delete the existing alarm and create a new event based alarm.
【单选题】
An administrator creates an ESXi cluster using vSphere Auto Deploy. The ESXi hosts are configured to get a management IP address from a DHCP server. The administrator needs to troubleshoot the management network on one of the hosts. Which DCUI option should the administrator use to renew the DHCP lease? ___
A. Restart Management Network
B. Restore Network Settings
C. Test Management Network
D. Configure Management Network
【单选题】
An administrator is attempting to restore a number of files in a directory within the Operating System of a virtual machine. How can the administrator restore the files from a previous backup? ___
A. Use the File Level Restore option from the selected backup of the virtual machine in the vSphere Web Client.
B. Connect to the File Level Restore tool from a web browser in the virtual machine.
C. Connect to the File Level Restore tool from the VMware
D. ata Protection appliance.
【单选题】
After selecting an object in vRealize Operations, how can a user compare the badge values of related child objects? ___
A. Use the Scoreboard tab
B. Use the Relationship tab
C. Use the Members tab
D. Use the Overview tab
【单选题】
You want to deploy a vApp and dynamically assign IP addresses without a DHCP server on the network. Which action would you take to accomplish this task? ___
A. Enable IP pools.
B. Configure a local DHCP server in the vApp.
C. Enable NAT on the vApp router.
D. Configure the guest OS for workgroup and WINS.
【单选题】
What is the optimal configuration when building a virtual machine for a single-threaded Windows application? ___
A. Deploy single-threaded applications on uniprocessor virtual machines.
B. Deploy single-threaded applications on symmetric multi-processor virtual machines.
C. Tune single-threaded applications to take advantage of symmetric multi-processor resources.
D. Tune Single-threaded applications at the hypervisor level.
【单选题】
An administrator has created the resource pool configuration shown in the Exhibit. Based on the exhibit, which virtual machine(s) can be successfully powered on? ___
A. VM-M1 only
B. VM-K1 only
C. VM-K1 and VM-K2 only
D. VM-K1, VM-K2, and VM-M1
【单选题】
Which vSphere 6 Enterprise Edition feature will allow an organization to ensure that critical multi-threaded applications have the maximum possible uptime? ___
A. Fault Tolerance
B. High Availability
C. Distributed Resource Scheduler
D. App HA
【单选题】
An administrator has a virtual machine that requires four times the compute resources than other virtual machines on the same ESXi 6.x host. How should the administrator configure the virtual machine settings, in order to be prepared for any resource contention? ___
A. Set the shares of the priority virtual machine to High and the rest to Low.
B. Set the shares of the priority virtual machine to High.
C. Set the shares of the priority virtual machine to High and the rest to Normal.
D. Set the shares of the priority virtual machine to Normal and the rest to Low.
【单选题】
Which type of Adapter does not require vmkernel networking? ___
A. Independent Hardware iSCSI Adapter
B. Dependent Hardware iSCSI Adapter
C. Software iSCSI Adapter
D. Software FCoE Adapter
【单选题】
During the installation of ESXi 6.0, the following error message is reported: Hardware Virtualization is not a feature of the CPU, or is not enabled in the BIOS. Which condition would generate this message? ___
A. LAHF/SAHF is not enabled in the BIOS.
B. NX/XD is not enabled in the BIOS.
C. SSE3 is not enabled in the BIOS.
D. Hyperthreading is not enabled in the BIOS.
【单选题】
An administrator is unable to login to vCenter Server when using the vSphere web client. The administrator successfully accessed vCenter Server using the client earlier the same day. What is the most appropriate first step the administrator should take to resolve this issue? ___
A. Verify the web browser being used has Adobe Flash plugin version 11.5 or later
B. Verify the vCenter Single Sign-On service is running on the vCenter Server
C. Verify the vSphere Web Server service is running on the vCenter Server
D. Verify the administrator has permissions configured in vCenter Server
【单选题】
An administrator has configured an alarm to be notified when a virtual machine meets two conditions: <high virtual CPU> <high active memory consumption> The alarm is malfunctioning and triggering when either condition is met instead of both. What can be done to correct the issue? ___
A. Edit the alarm and select Trigger if ALL of the following conditions are satisfied.
B. Edit the alarm and select Trigger if ANY of the following conditions are satisfied.
C. Create two separate alarms, one for CPU and one for memory.
D. Delete the existing alarm and create a new event based alarm.
【单选题】
What must be enabled to ensure that VM Component Protection (VMCP) works in a High Availability cluster? ___
A. VMware Tools Virtual Machine Communication Interface (VMCI)
B. Fault Tolerance
C. Atomic Test and Set (ATS)
D. All Paths Down (APD) Timeout
【单选题】
An administrator wants to add a web server to an existing multi-tier application consisting of three virtual machines: <A web server> <A database server An application server> The web server should be added to the application when the primary web server reaches: <70% vCPU utilization> <55% active memory> Which option will achieve this result? ___
A. Create a virtual machine alarm with an action to run a script that starts a new instance of the web server.
B. Create a host cpu and memory alarm with an action to run a script that starts a new instance of the webserver.
C. Configure HA application monitoring for the web server and set it to trigger deployment of a new instance of the web server.
D. Configure Fault Tolerance on the virtual machine and leave the secondary machine disabled until needed.
【单选题】
An administrator has an application that requires connection directly to PCI devices through a virtual machine. What is a limitation of this configuration? ___
A. Devices must be reserved for PCI passthrough on at least one host on which the virtual machine will run.
B. Snapshots are not supported with DirectPath I/O passthrough devices.
C. A maximum of 18 PCI vSphere
D. irectPath devices can be added to a virtual machine.
【单选题】
The vSphere administrator is configuring directory services for an ESXi host: What should the vSphere administrator do to configure the host to use CAM services? ___
A. Check the Use vSphere Authentication Proxy checkbox.
B. Set Select Directory Service Type to CAM services.
C. Specify CAM$ for the
D. omain.
【单选题】
Which statement is true regarding the licensing of vCenter Server? ___
A. The license for vCenter Server must be provided at the time of installation.
B. Changing the license assigned to vCenter Server requires a restart of the vCenter Server service.
C. Virtual machines can still be powered on if the vCenter Server license expires.
D. Licensing for a single vCenter Server installation is determined by the number of managed virtual machines.
【单选题】
When configuring vSphere Replication for a virtual machine, what is the lowest Recovery Point Objective (RPO) that can be selected? ___
A. 1 min
B. 5 min
C. 10 min
D. 15min
【单选题】
A developer needs to create a multi-tier development stack for a home lab. Which vSphere product will support the architecture required for the least software cost? ___
A. vSphere Hypervisor
B. vSphere Essentials
C. VMware Player
D. VMware Workstation
【单选题】
An administrator is installing Windows into a virtual machine. The DVD has been mounted on the Host and configured for the virtual machine as shown in the Exhibit. Based on the exhibit, when the virtual machine is booted, why would it attempt to search for a PXE server? ___
A. The CD/DVD device is not connected.
B. The ISO is in the incorrect storage location.
C. The OS minimum requirements have not been met.
D. The CD/DVD device is not set to Client Device.
【单选题】
What component must be installed prior to deploying a vCenter Server in vSphere 6.x? ___
A. vCenter Identity Services
B. Platform Services Controller
C. vCenter Single Sign-On
D. Client Integration Plug-In
【单选题】
What is a valid plug-in status for a plug-in that has been added to a vSphere client? ___
A. Disabled
B. Unknown
C. Stopped
D. Installed
【单选题】
Users of an application are reporting performance issues. The following performance values are observed in the vSphere Web Client: <Host CPU utilization is 90%> <Virtual Machine memory utilization is consistently greater than 90% CPU Ready values are higher than 20%> What could be the cause of the application performance issue? ___
A. The host is lacking the CPU resources required to meet the demand.
B. The host is lacking the memory resources required to meet the demand.
C. The virtual machine is lacking the CPU resources required to meet the demand.
D. The virtual machine is lacking the memory resources required to meet the demand.
【单选题】
An administrator creates an ESXi cluster using vSphere Auto Deploy. The ESXi hosts are configured to get a management IP address from a DHCP server. The administrator needs to troubleshoot the management network on one of the hosts. Which DCUI option should the administrator use to renew the DHCP lease? ___
A. Restart Management Network
B. Restore Network Settings
C. Test Management Network
D. Configure Management Network
【单选题】
An administrator is re-provisioning an ESXi host and moving it to another datacenter. Which DCUI option should the administrator use to revert the system configuration to the default settings? ___
A. Reset System Configuration
B. Rebuild Default System Configuration
C. Revert System Configuration
D. Renew Default System Configuration
【单选题】
An administrator has just completed installing an ESXi 6.x host, but doesn't know what address has been configured. Where is the ESXi host IP address configured? ___
A. RVC console
B. Direct Console User Interface
C. vSphere Web Client
D. vSphere Client