【单选题】
矛盾问题的精髓是___
A. 矛盾的普遍性和特殊性关系的问题
B. 矛盾的同一性和斗争性关系的问题
C. 主要矛盾和次要矛盾关系的问题
D. 矛盾的主要方面和次要方面关系的问题
查看试卷,进入试卷练习
微信扫一扫,开始刷题

答案
A
解析
暂无解析
相关试题
【单选题】
真象和假象的区别在于___
A. 真象是客观的,假象是主观的
B. 真象表现本质,假象不表现本质
C. 真象深藏于事物内部,假象外露于事物外部
D. 真象从正面直接地表现本质,假象从反面歪曲地表现本质
【单选题】
有的哲学家说,在大风扬起的尘土中,每一粒尘土的运动状况都是纯粹必然的。这是种___
A. 辩证唯物主义决定论的观点
B. 形而上学的机械决定论的观点
C. 唯心主义非决定论的观点
D. 庸俗唯物主义的观点
【单选题】
Economically speaking, are we better off than we were ten years ago? Twenty years ago?
In their thirst for evidence on this issue, commentators seized on the recent report by the Census Bureau, which found that average household income rose by 5.2% in 2015. Unfortunately, that conclusion puts too much weight on a useful, but flawed and incomplete, statistic. Among the more significant problems with the Census’s measure are that: 1) it excludes taxes, transfers, and compensation like employer-provided health insurance; and 2) it is based on surveys rather than data. Even if precisely measured, income data exclude important determinants of economic well-being, such as the hours of work needed to earn that income.
While thinking about the question, we came across a recently published article by Charles Jones and Peter Klenow, which proposes an interesting new measure of economic welfare. While by no means perfect, it is considerably more comprehensive than average income, taking into account not only growth in consumption per person but also changes in working time, life expectancy, and inequality. Moreover, it can be used to assess economic performance both across countries and over time.
The Jones-Klenow method can be illustrated by a cross-country example. Suppose we want to compare the economic welfare of citizens of the U.S. and France in 2005.
In 2005, as the authors observe, real consumption per person in France was only 60% as high as the U.S., making it appear that Americans were economically much better off than the French on average. However, that comparison omits other relevant factors: leisure time, life expectancy, and economic inequality. The French take longer vacations and retire earlier, so typically work fewer hours; they enjoy a higher life expectancy, presumably reflecting advantages with respect to health care, diet, lifestyle, and the like; and income and consumption are somewhat more equally distributed there than in the U.S. Because of these differences, comparing France’s consumption with the U.S.’s overstates the gap in economic welfare.
Similar calculations can be used to compare the U.S. and other countries. For example, this calculation puts economic welfare in the United Kingdom at 97% of U.S. levels, but estimates Mexican well-being at 22%.
The Jones-Klenow measure can also assess an economy’s performance over time. According to this measure, as of the early-to-mid-2000s, the U.S. had the highest economic welfare of any large country. Since 2007, economic welfare in the U.S. has continued to improve. However, the pace of improvement has slowed markedly.
Methodologically, the lesson from the Jones-Klenow research is that economic welfare is multi-dimensional. Their approach is flexible enough that in principle other important quality-of-life changes could be incorporated—for example, decreases in total emissions of pollutants and declines in crime rates.
What does the author think of the 2015 report by the Census Bureau?___
A. It is based on questionable statistics.
B. It reflects the economic changes.
C. It evidences the improved welfare.
D. It provides much food for thought.
【单选题】
Economically speaking, are we better off than we were ten years ago? Twenty years ago?
In their thirst for evidence on this issue, commentators seized on the recent report by the Census Bureau, which found that average household income rose by 5.2% in 2015. Unfortunately, that conclusion puts too much weight on a useful, but flawed and incomplete, statistic. Among the more significant problems with the Census’s measure are that: 1) it excludes taxes, transfers, and compensation like employer-provided health insurance; and 2) it is based on surveys rather than data. Even if precisely measured, income data exclude important determinants of economic well-being, such as the hours of work needed to earn that income.
While thinking about the question, we came across a recently published article by Charles Jones and Peter Klenow, which proposes an interesting new measure of economic welfare. While by no means perfect, it is considerably more comprehensive than average income, taking into account not only growth in consumption per person but also changes in working time, life expectancy, and inequality. Moreover, it can be used to assess economic performance both across countries and over time.
The Jones-Klenow method can be illustrated by a cross-country example. Suppose we want to compare the economic welfare of citizens of the U.S. and France in 2005.
In 2005, as the authors observe, real consumption per person in France was only 60% as high as the U.S., making it appear that Americans were economically much better off than the French on average. However, that comparison omits other relevant factors: leisure time, life expectancy, and economic inequality. The French take longer vacations and retire earlier, so typically work fewer hours; they enjoy a higher life expectancy, presumably reflecting advantages with respect to health care, diet, lifestyle, and the like; and income and consumption are somewhat more equally distributed there than in the U.S. Because of these differences, comparing France’s consumption with the U.S.’s overstates the gap in economic welfare.
Similar calculations can be used to compare the U.S. and other countries. For example, this calculation puts economic welfare in the United Kingdom at 97% of U.S. levels, but estimates Mexican well-being at 22%.
The Jones-Klenow measure can also assess an economy’s performance over time. According to this measure, as of the early-to-mid-2000s, the U.S. had the highest economic welfare of any large country. Since 2007, economic welfare in the U.S. has continued to improve. However, the pace of improvement has slowed markedly.
Methodologically, the lesson from the Jones-Klenow research is that economic welfare is multi-dimensional. Their approach is flexible enough that in principle other important quality-of-life changes could be incorporated—for example, decreases in total emissions of pollutants and declines in crime rates.
What does the author say about the Jones-Klenow method?___
A. It is widely used to compare the economic growth across countries.
B. It revolutionizes the way of measuring ordinary people’s livelihood.
C. It focuses on people’s consumption rather that their average income.
D. It is a more comprehensive measure of people’s economic well-being.
【单选题】
Economically speaking, are we better off than we were ten years ago? Twenty years ago?
In their thirst for evidence on this issue, commentators seized on the recent report by the Census Bureau, which found that average household income rose by 5.2% in 2015. Unfortunately, that conclusion puts too much weight on a useful, but flawed and incomplete, statistic. Among the more significant problems with the Census’s measure are that: 1) it excludes taxes, transfers, and compensation like employer-provided health insurance; and 2) it is based on surveys rather than data. Even if precisely measured, income data exclude important determinants of economic well-being, such as the hours of work needed to earn that income.
While thinking about the question, we came across a recently published article by Charles Jones and Peter Klenow, which proposes an interesting new measure of economic welfare. While by no means perfect, it is considerably more comprehensive than average income, taking into account not only growth in consumption per person but also changes in working time, life expectancy, and inequality. Moreover, it can be used to assess economic performance both across countries and over time.
The Jones-Klenow method can be illustrated by a cross-country example. Suppose we want to compare the economic welfare of citizens of the U.S. and France in 2005.
In 2005, as the authors observe, real consumption per person in France was only 60% as high as the U.S., making it appear that Americans were economically much better off than the French on average. However, that comparison omits other relevant factors: leisure time, life expectancy, and economic inequality. The French take longer vacations and retire earlier, so typically work fewer hours; they enjoy a higher life expectancy, presumably reflecting advantages with respect to health care, diet, lifestyle, and the like; and income and consumption are somewhat more equally distributed there than in the U.S. Because of these differences, comparing France’s consumption with the U.S.’s overstates the gap in economic welfare.
Similar calculations can be used to compare the U.S. and other countries. For example, this calculation puts economic welfare in the United Kingdom at 97% of U.S. levels, but estimates Mexican well-being at 22%.
The Jones-Klenow measure can also assess an economy’s performance over time. According to this measure, as of the early-to-mid-2000s, the U.S. had the highest economic welfare of any large country. Since 2007, economic welfare in the U.S. has continued to improve. However, the pace of improvement has slowed markedly.
Methodologically, the lesson from the Jones-Klenow research is that economic welfare is multi-dimensional. Their approach is flexible enough that in principle other important quality-of-life changes could be incorporated—for example, decreases in total emissions of pollutants and declines in crime rates.
What do Jones and Klenow think of the comparison between France and the U.S. in terms of real consumption per person?___
A. It reflected the existing big gap between the two economies.
B. It neglected many important indicators of people’s welfare.
C. It covered up the differences between individual citizens.
D. It failed to count in their difference in natural resources.
【单选题】
Economically speaking, are we better off than we were ten years ago? Twenty years ago?
In their thirst for evidence on this issue, commentators seized on the recent report by the Census Bureau, which found that average household income rose by 5.2% in 2015. Unfortunately, that conclusion puts too much weight on a useful, but flawed and incomplete, statistic. Among the more significant problems with the Census’s measure are that: 1) it excludes taxes, transfers, and compensation like employer-provided health insurance; and 2) it is based on surveys rather than data. Even if precisely measured, income data exclude important determinants of economic well-being, such as the hours of work needed to earn that income.
While thinking about the question, we came across a recently published article by Charles Jones and Peter Klenow, which proposes an interesting new measure of economic welfare. While by no means perfect, it is considerably more comprehensive than average income, taking into account not only growth in consumption per person but also changes in working time, life expectancy, and inequality. Moreover, it can be used to assess economic performance both across countries and over time.
The Jones-Klenow method can be illustrated by a cross-country example. Suppose we want to compare the economic welfare of citizens of the U.S. and France in 2005.
In 2005, as the authors observe, real consumption per person in France was only 60% as high as the U.S., making it appear that Americans were economically much better off than the French on average. However, that comparison omits other relevant factors: leisure time, life expectancy, and economic inequality. The French take longer vacations and retire earlier, so typically work fewer hours; they enjoy a higher life expectancy, presumably reflecting advantages with respect to health care, diet, lifestyle, and the like; and income and consumption are somewhat more equally distributed there than in the U.S. Because of these differences, comparing France’s consumption with the U.S.’s overstates the gap in economic welfare.
Similar calculations can be used to compare the U.S. and other countries. For example, this calculation puts economic welfare in the United Kingdom at 97% of U.S. levels, but estimates Mexican well-being at 22%.
The Jones-Klenow measure can also assess an economy’s performance over time. According to this measure, as of the early-to-mid-2000s, the U.S. had the highest economic welfare of any large country. Since 2007, economic welfare in the U.S. has continued to improve. However, the pace of improvement has slowed markedly.
Methodologically, the lesson from the Jones-Klenow research is that economic welfare is multi-dimensional. Their approach is flexible enough that in principle other important quality-of-life changes could be incorporated—for example, decreases in total emissions of pollutants and declines in crime rates.
What is an advantage of the Jones-Klenow method?___
A. It can accurately pinpoint a country’s current economic problems.
B. It can help to raise people’s awareness of their economic well-being.
C. It can diagnose the causes of a country’s slowing pace of economic improvement.
D. It can compare a country’s economic conditions between different periods of time.
【单选题】
Economically speaking, are we better off than we were ten years ago? Twenty years ago?
In their thirst for evidence on this issue, commentators seized on the recent report by the Census Bureau, which found that average household income rose by 5.2% in 2015. Unfortunately, that conclusion puts too much weight on a useful, but flawed and incomplete, statistic. Among the more significant problems with the Census’s measure are that: 1) it excludes taxes, transfers, and compensation like employer-provided health insurance; and 2) it is based on surveys rather than data. Even if precisely measured, income data exclude important determinants of economic well-being, such as the hours of work needed to earn that income.
While thinking about the question, we came across a recently published article by Charles Jones and Peter Klenow, which proposes an interesting new measure of economic welfare. While by no means perfect, it is considerably more comprehensive than average income, taking into account not only growth in consumption per person but also changes in working time, life expectancy, and inequality. Moreover, it can be used to assess economic performance both across countries and over time.
The Jones-Klenow method can be illustrated by a cross-country example. Suppose we want to compare the economic welfare of citizens of the U.S. and France in 2005.
In 2005, as the authors observe, real consumption per person in France was only 60% as high as the U.S., making it appear that Americans were economically much better off than the French on average. However, that comparison omits other relevant factors: leisure time, life expectancy, and economic inequality. The French take longer vacations and retire earlier, so typically work fewer hours; they enjoy a higher life expectancy, presumably reflecting advantages with respect to health care, diet, lifestyle, and the like; and income and consumption are somewhat more equally distributed there than in the U.S. Because of these differences, comparing France’s consumption with the U.S.’s overstates the gap in economic welfare.
Similar calculations can be used to compare the U.S. and other countries. For example, this calculation puts economic welfare in the United Kingdom at 97% of U.S. levels, but estimates Mexican well-being at 22%.
The Jones-Klenow measure can also assess an economy’s performance over time. According to this measure, as of the early-to-mid-2000s, the U.S. had the highest economic welfare of any large country. Since 2007, economic welfare in the U.S. has continued to improve. However, the pace of improvement has slowed markedly.
Methodologically, the lesson from the Jones-Klenow research is that economic welfare is multi-dimensional. Their approach is flexible enough that in principle other important quality-of-life changes could be incorporated—for example, decreases in total emissions of pollutants and declines in crime rates.
What can we infer from the passage about American people’s economic well-being?___
A. It is much better than that of their European counterparts.
B. It has been on the decline ever since the turn of the century.
C. It has not improved as much as reported by the Census Bureau.
D. It has not been accurately assessed and reported since mid-2000s.
【单选题】
大学生的成才目标是___。
A. 培养德智体美全面发展的人才
B. 培养德智体美全面发展的社会主义建设者
C. 培养德智体美全面发展的社会主义建设者和接班人
D. 培养专业化、创新化的人才
【单选题】
___作为社会主义核心价值体系的精髓,解决的是应当具备什么样的精神状态和精神风貌的问题。
A. 马克思主义的指导地位
B. 中国特色社会主义的共同理想
C. 民族精神和时代精神
D. 社会主义荣辱观
推荐试题
【单选题】
按照《商业银行流动性风险管理办法(试行)》规定,合理审慎设定在压力情景下商业银行满足流动性需求并持续经营的最短期限,在影响整个市场的系统性冲击情景下该期限应当不少于______天。___
A. 7
B. 10
C. 15
D. 30
【单选题】
按照《商业银行流动性风险管理办法(试行)》规定,压力测试频率应当与商业银行的规模、风险水平及市场影响力相适应;常规压力测试应当至少每______进行一次,出现市场剧烈波动等情况时,应当增加压力测试频率。___
A. 周
B. 月
C. 季度
D. 年度
【单选题】
按照《商业银行流动性风险管理办法(试行)》规定,商业银行的流动性覆盖率应当______,存贷比应当______,流动性比例应当______。___
A. 不低于D%,不低于75%,不低于25%
B. 不低于150%,不低于25%,不低于75%
C. 不低于D%,不高于75%,不低于25%
D. 不低于150%,不高于75%,不低于75%
【单选题】
2013年6月20日,国内银行间隔夜回购利率最高达到30%,各类资金利率高烧不止,银行资金面呈现高度紧张状态。这场“大钱荒”持续了足足一个月,对所有银行的流动性风险管理提出了前所未有的挑战。人民银行、银监会更是加大了对商业银行流动性风险的监管力度,要求各银行建立健全流动性风险管理体系,有效识别、计量、监测和控制流动性风险,根据《商业银行流动性风险管理办法(试行)》的规定,其中下列指标说法正确的是_________
A. 商业银行的存贷比应当不低于75%;
B. 商业银行的流动性覆盖率应当不低于D%;
C. 商业银行的流动性比例应当不低于D%;
D. 以上说法都正确。
【单选题】
按照《中国银监会办公厅关于印发银行业金融机构案件问责工作管理暂行办法的通知》规定,下列哪类案件属于重大、恶性案件_________
A. 涉案金额百万以上
B. 涉案金额三百万以上
C. 涉案金额五百万以上
D. 造成挤兑等重大社会不良影响的
【单选题】
按照《中国银监会办公厅关于印发银行业金融机构案件问责工作管理暂行办法的通知》规定,案件责任人员被撤职后,______年内不得安排担任同职级及以上职务___
A. 1
B. 2
C. 3
D. 5
【单选题】
按照《中国银监会办公厅关于印发银行业金融机构案件问责工作管理暂行办法的通知》规定,涉案金融等值达到______以上属于重大、恶性的案件。___
A. D万元
B. 500万元
C. C万元
D. 1亿元
【单选题】
按照《中国银监会办公厅关于印发银行业金融机构案件问责工作管理暂行办法的通知》规定,根据责任认定情况,发生涉案金额等值人民币一百万元(含)以上案件的,银行业金融机构应当给予案发层级机构主要负责人______(含)以上处分。___
A. 警告
B. 记过
C. 记大过
D. 降级
【单选题】
按照《中国银监会办公厅关于印发银行业金融机构案件问责工作管理暂行办法的通知》规定,案件责任人员被撤职后,______年内不得安排担任同职(级)及以上职务。___
A. 一
B. 二
C. 三
D. 五
【单选题】
按照《中国银监会办公厅关于印发银行业金融机构案件问责工作管理暂行办法的通知》规定,发生重大、恶性案件的,全国性银行业金融机构应当由______牵头组织开展具体案件问责工作。___
A. 法人机构总部或省级(一级)分支机构;
B. 分行级分支机构;
C. 支行级分支机构;
D. 部门机构
【单选题】
按照《中国银监会办公厅关于印发银行业金融机构案件问责工作管理暂行办法的通知》规定,银行业金融机构原则上应当在立案之日起______个月内对案件责任人员做出处理决定,并在决定后______个工作日内由案发层级机构的上一级机构向银行业监督管理机构报告。___
A. 1,5;
B. 1,10;
C. 3,5;
D. 3,10
【单选题】
A银行发生一笔金融案件,立案之日为2014年3月1日。依据《银行业金融机构案件问责工作管理暂行办法》规定,原则上A银行应当于____之前对案件责任人员做出处理。___
A. 41730
B. 41760
C. 41791
D. 41821
【单选题】
按照《中国银监会办公厅关于加强银行业基层营业机构管理的通知》规定,按照《中国银监会办公厅关于加强银行业基层营业机构管理的通知》规定,对高管人员违规直接或变相参与民间借贷、违规担保和非法集资活动的,一律_______。___
A. 警告
B. 罚款
C. 取消高管任职资格
D. 取消从业任职资格
【单选题】
A银行济南分行副行长通过其弟,以其弟弟的名义将资金投入民间借贷,高息借给当地一家房地产开发商。依据《中国银监会办公厅关于加强银行业基层营业机构管理的通知》的规定,监管部门可以给予该副行长 的处罚措施。___
A. 警告
B. 通报批评
C. 记过
D. 取消其从业任职资格
【单选题】
按照《商业银行信息披露办法》规定,商业银行披露的年度财务会计报告须经具有相应资质的会计师事务所审计。资产规模少于______亿元人民币的农村信用社可不经会计师事务所审计。___
A. 5
B. 10
C. 50
D. D
【单选题】
按照《商业银行信息披露办法》规定,商业银行财务会计报告由______ 组成。___
A. 会计报表、会计报表附注
B. 会计报表附注、财务情况说明书
C. 会计报表、财务情况说明书
D. 会计报表、会计报表附注和财务情况说明书
【单选题】
按照《商业银行信息披露办法》规定,商业银行应在会计报表附注中说明会计报表中重要项目的明细资料,其中应付利息应包括______ ①计提方法 ②余额 ③发生额 ④变动情况___
A. ①②
B. ①②③
C. ①②④
D. ①②③④
【单选题】
按照《商业银行信息披露办法》规定,商业银行应在会计报表附注中披露资本充足状况,包括______ ①风险资产总额 ②资本净额的数量和结构 ③核心资本充足率 ④资本充足率___
A. ①②
B. ①②③
C. ①②④
D. ①②③④
【单选题】
按照《商业银行信息披露办法》规定,商业银行应披露披露各类风险和风险管理情况主要包括______①信用风险状况 ②流动性风险状况 ③市场风险状况 ④操作风险状况 ⑤其他风险状况___
A. ①③⑤
B. ①②③⑤
C. ①②③④
D. ①②③④⑤
【单选题】
按照《商业银行信息披露办法》规定,商业银行应将信息披露的内容以中文编制成年度报告,于每个会计年度终了后的______内披露。因特殊原因不能按时披露的,应至少提前______向中国银行业监督管理委员会申请延迟。___
A. 一个月,5天
B. 三个月,10天
C. 四个月,15天
D. 六个月,30天
【单选题】
按照《中国银监会办公厅关于加强银行业客户投诉处理工作的通知》规定,银行业金融机构应将本单位投诉处理程序及相关规定报银监会备案,并于_______向银监会书面报告相关机制运行情况。___
A. 每月末
B. 每季末
C. 每半年末
D. 每年末
【单选题】
按照《中国银监会办公厅关于加强银行业客户投诉处理工作的通知》规定,银行业金融机构应通过定期检查回顾不断完善其投诉处理机制,定期检查回顾工作要由_______进行,以保证检查回顾的公正和有效。___
A. 办公室
B. 业务部
C. 不负责投诉处理的部门
D. 稽核部
【单选题】
按照《中国银监会办公厅关于加强银行业客户投诉处理工作的通知》规定,银行业金融机构应及时对客户投诉作出回应并展开调查,按照业务的复杂程度在不同时限要求内妥善解决并最终给予答复,不能按预定时间处理完毕的,_______。___
A. 需向客户说明原因
B. 报告领导
C. 推后再处理
D. 优先处理新投诉
【单选题】
按照《中国银监会办公厅关于加强银行业客户投诉处理工作的通知》规定,银行业金融机构应明确本行客户投诉处理的_______,并确保负责投诉处理的部门和人员与被投诉事件的相对独立性,___
A. 归口管理部门
B. 专职人员
C. 专职部门
D. 办公室
【单选题】
按照《中国银监会关于完善银行业金融机构客户投诉处理机制切实做好金融消费者保护工作的通知》规定,银行业金融机构_______应当将关注和维护金融消费者的合法权益作为重要职责之一。___
A. 董事会
B. 监事会
C. 高级管理层
D. 办公室
【单选题】
按照《中国银监会关于完善银行业金融机构客户投诉处理机制切实做好金融消费者保护工作的通知》规定,投诉处理应当高效快速。处理时限原则上不得超过_______个工作日。___
A. 三
B. 七
C. 十
D. 十五
【单选题】
按照《中国银监会关于完善银行业金融机构客户投诉处理机制切实做好金融消费者保护工作的通知》规定,情况复杂或有特殊原因的,可以适当延长处理时限,但最长不得超过_______个工作日,并应当以短信、邮件、信函等方式告知客户延长时限及理由。___
A. 三十
B. 五十
C. 六十
D. 九十
【单选题】
按照《中国银监会关于完善银行业金融机构客户投诉处理机制切实做好金融消费者保护工作的通知》规定,银行业金融机构及其各级分支机构应当做好金融消费者投诉统计、分析工作,并形成_______报告报送银监会或其派出机构。___
A. 月度
B. 季度
C. 半年度
D. 年度
【单选题】
依据《中国银监会关于印发银行业消费者权益保护工作指引的通知》规定,银行业金融机构应该坚持_______,合理安排柜面窗口,缩减等候时间,不得无故拒绝银行业消费者合理的服务需求。___
A. 尊重消费者原则
B. 诚信原则
C. 服务便利性原则
D. 合规和内部自律原则
【单选题】
依据《中国银监会关于印发银行业消费者权益保护工作指引的通知》规定,银行业金融机构在产品销售的过程中,严格区分_______和_______,不得混淆、模糊两者性质向银行业消费者误导推销金融产品。___
A. 理财产品、贵金属产品
B. 理财产品、代销产品
C. 自有产品、贵金属产品
D. 自有产品、代销产品
【单选题】
依据《中国银监会关于印发银行业消费者权益保护工作指引的通知》规定,_______承担银行业消费者权益保护工作的最终责任。___
A. 银行业金融机构高级管理人员
B. 银行业金融机构董(理)事会
C. 监管部门
D. 银行业金融机构董(理)事会授权下设的专门委员会
【单选题】
依据《中国银监会关于印发银行业消费者权益保护工作指引的通知》(银监发〔2013〕38号)规定,除国家有权机关依法查询、冻结和扣划外,银行应拒绝其他任何单位和个人的查询、冻结和扣划,这是银行消费者拥有_______的体现。___
A. 选择权
B. 隐私权
C. 知情权
D. 监督权
【单选题】
依据《中国银监会关于印发银行业消费者权益保护工作指引的通知》(银监发〔2013〕38号)规定,银行消费者在消费中享有知悉其购买、使用产品或接受服务的真实情况的权利,如:利率、手续费标准等等,这是消费者拥有_______的体现。___
A. 安全权
B. 隐私权
C. 知情权
D. 选择权
【单选题】
依据《中国银监会关于印发银行业消费者权益保护工作指引的通知》(银监发〔2013〕38号)规定,银行业消费者是指_______。___
A. 购买银行业产品的自然人
B. 使用银行业产品的自然人
C. 接受银行业服务的自然人
D. 购买或使用银行业产品和接受银行业服务的自然人
【单选题】
依据《中国银监会关于印发银行业消费者权益保护工作指引的通知》(银监发〔2013〕38号)规定,_______是实施银行业消费者权益保护的工作主体。___
A. 人民银行
B. 银监会
C. 银行业金融机构
D. 相关监管部门
【单选题】
依据《中国银监会关于印发银行业消费者权益保护工作指引的通知》(银监发〔2013〕38号)规定,以下_______说法是错误的。___
A. 银行业金融机构应当确保公平处理对同一产品和服务的投诉
B. 银行业金融机构应当加强对投诉处理结果的跟踪管理
C. 银行业金融机构应当建立消费者权益保护工作应急响应机制
D. 银行业金融机构必须委托社会中介机构对其消费者权益保护工作情况进行定期评估,提高工作有效性
【单选题】
依据《中国银监会关于印发银行业消费者权益保护工作指引的通知》(银监发〔2013〕38号)规定,,以下_______做法是错误的。___
A. 制定收费项目目录,放在营业网点供消费者查阅
B. 合理安排柜面窗口,缩减客户等候时间
C. 向客户推荐产品时,为让客户安心,应将代销产品视同自有产品推荐。
D. 照顾残疾人等特殊消费者的实际需求,提供便利化服务
【单选题】
依据《中国银监会关于印发银行业消费者权益保护工作指引的通知》(银监发〔2013〕38号)规定,银行业金融机构应当设立或指定专门部门负责银行业消费者权益保护工作,以下关于银行业消费者权益保护职能部门的表述,_______是错误的。___
A. 应当具备开展相关工作的独立性、权威性和专业能力
B. 享有向董事会、行长会议直接报告的途径
C. 负责牵头组织、协调、督促、指导本机机构其他部门及下级机构开展消费者权益保护工作
D. 制定消费者权益保护工作的战略、政策和目标