【多选题】
营业期间安全操作规程正确的是：___
A. 收到大量现金后要及时入保险柜，不得放在办公桌上、柜面上或其他显眼且不安全的位置。
B. 营业室外周围不论发生何种情况，凡非针对信用社的，营业员均要坚守工作岗位，不得随意外出。
C. 各单位应结合本单位实际，制订各类应急预案，明确人员分工，并组织演练。
D. 营业员的交通工具应在营业场所外的规定安全位置落锁存放。
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相关试题
【多选题】
营业期间安全操作规程正确的是：___
A. 营业人员按时到达工作岗位后，开启营业室大门或卷闸门，同时反锁固定。
B. 营业人员（安全员）应对营业场所进行安全检查。
C. 款箱交接必须在营业室现金区内，并办理交接手续。
D. 网点保安人员应按时到达工作岗位，可以帮柜员买早饭、送孩子。
【多选题】
营业网点保安人员可以做以下事情：___
A. 可以持有营业场所有关钥匙（大门、通勤门等）
B. 可以在营业大厅帮助打扫卫生；
C. 可以外出吃饭办事
D. 发现可疑人员上前询问，遇非办理业务人员劝其离开营业室。
【多选题】
运钞车接送款箱时：___
A. 要尽可能靠近营业场所
B. 接送款单位有院落的，运钞车应直接开到院内，关好大门后再装卸。
C. 装卸款箱期间，司机可以离开驾驶位置或熄火等待。
D. 款车停靠在网点监控录像监视范围外。
【多选题】
款箱交接应执行哪些规定？___
A. 运钞车到达后，营业场所工作人员应核查、辨别车辆及解押人员；
B. 核查、辨别无误后，应由一名押运员持枪护送解款员携提款箱至营业场所门外；
C. 解款员由缓冲式电控联动门进入柜台内与临柜员在视频监控下进行款箱辨别、数量核准、完好检查等，按要求办理交接手续；
D. 交接完毕，待运钞车安全驶离后，网点保安员解除警戒。
【多选题】
关于自助设备、自助银行安全说法正确的是：___
A. 银行自助设备应安装具有防窥视功能装置（防窥视罩、防窥视镜、防窥显示屏等）；
B. 视频图像未叠加时间、日期、自助网点名称等信息，或字符叠加后影响图像记录效果；
C. 银行自助设备设置相对独立的客户操作区域；
D. 银行自助设备（在行大堂式自助设备除外）的客户操作区安装具有双向对讲功能的语音对讲装置。
【多选题】
以下属于履行消费者权益保护责任的有___
A. 在营业网点管辖范围内，采取相应措施，保障客户人身和财产安全；
B. 当客户遭遇金融诈骗时，应采取适当措施制止；
C. 建立客户信息保护内控制度，妥善保护客户资料，尊重客户隐私；
D. 积极对公众开展金融知识教育；
【多选题】
文明规范服务监测有哪些要求？___
A. 按照文明规范服务监测制度，按季自查，按年评价，按年总结，及时整改，记录完整。
B. 指定人员每天对各区域进行一次服务巡检，记录完整。
C. 定期开展客户评价、客户满意度调查，征求客户意见、建议和需求，相关信息记录真实、完整，分析、反馈、报告及时。
D. 网点完整保存上级行对本网点的服务监测记录完整；及时落实整改上级行监测发现问题，过程跟踪与落实结果记录完整、效果可鉴。
【多选题】
处理客户投诉的相关要求？___
A. 按照客户投诉处理制度，畅通客户投诉渠道，明确投诉处理流程及处理时限。
B. 对客户意见簿上的客户意见和建议24小时内响应，并对留有电话信息的客户在规定时间内予以回复、回访。
C. 客户意见簿完整记录客户投诉及回复信息，页码连续、内容完整；按年归档保管，一年以内的意见簿可随时调阅。
D. 有明晰的现场投诉处理流程；发生客户投诉时，大堂经理及时安抚并引导客户至相对独立的空间，有效处理现场投诉。
【多选题】
客户投诉处理原则有什么？___
A. 问责任制原则
B. 条块结合、源头控制原则
C. 公开透明、及时规范原则信息保密、资料保存完整原则
D. 投诉责任及回复客户满意率与绩效挂钩原则
【多选题】
网点营销中，普通柜员的营销工作包括 。___
A. 帮助客户办理柜台交易业务，同时销售产品
B. 当客户提出异议时，直接面对面处理，消除客户疑虑
C. 深度行销，以客户需求出发，强调与客户建立良好的关系
D. 销售时间有限，适宜简易、基本型的银行或理财产品
【多选题】
商业银行妥善处理客户投诉可以为银行 。 ___
A. 收集市场信息，获取客户真实需求
B. 提高客户满意度与忠诚度，树立良好的银行品牌形象
C. 避免引起更大的纠纷，有效降低公共危机产生的概率
D. 使业务处理更为合理化，从而降低经营成本
【多选题】
差异化服务的目的是 。___
A. 减轻柜台压力，减少客户在网点等候时间
B. 提高ATM和自助银行的使用率
C. 提高网点的交叉销售和升级销售能力
D. 充分发挥网点服务人员的优势，做好中高端客户的服务
【多选题】
特约商户下列事项发生变更时，要通过签约信用社向收单联社提出变更申请，并填写《特约商户资料变更申请书》：___
A. 法定代表人（负责人）
B. 商户地址、费率
C. 绑定电话
D. 绑定帐户户名和帐号
【多选题】
金燕卡有卡支付类业务是指金燕卡客户持金燕卡通过特定的银联自助受理终端（家庭、便民服务支付点等），自助刷（插）卡，输入密码、金额，完成交易款项支付的业务。适用于缴（）、（）、（）等业务领域。___
A. 缴纳公共费用
B. 自助转账
C. 自助购票
D. 自助取现
【多选题】
B岗操作员主要负责___
A. 自助设备现金收付、清点、领缴、装取、等级簿填写
B. 自助设备保险和钞箱钥匙保管
C. 保管上箱体的钥匙和保险柜密码
D. 处理自助设备吞没卡
【多选题】
以下描述正确的是___
A. A、B岗操作员调阅录像时，必须经网点负责人批准，在网点负责人陪同下进行调阅。
B. 其他部门调阅录像时，必须经县级行社安保部门批准并在安保部门陪同下调阅。
C. 司法机关调阅录像时，经网点负责人批准后，可在网点负责人的陪同下调阅。
D. 县级行社应根据实际情况指定监控系统调阅登记簿，详细记录调阅事由、调阅人、调阅时间等，并由相关人员签字确认。
【多选题】
自助设备用钞质量要求___
A. 自助设备备付现钞必须是无破损、无断裂、无透明纸粘粘、无褶皱及卷角等7成新的人民币
B. 禁止使用原封新钞
C. 禁止使用潮湿的现钞
D. 自助设备备付现钞在装机前，须在视频监控下经有识别假币功能的点钞机及人工反假、过数
推荐试题
【单选题】
(6)Scientists can pull out from the mixture the beads that bear biologically active molecules and then,using sensitive detection techniques,___ the molecular makeup of the compound attached.___
A. determine
B. make sure
C. find
D. search
【单选题】
(7)Most pharmaceutical companies today continue to___ parallel synthesis. Which of the following is not appropriate to be filled in the blank?___
A. count in
B. count on
C. depend on
D. rely on
【单选题】
(8)Once they identify a promising substance, they___ make many one-at-a-time modifications to the structure.___
A. laboriously
B. hardly
C. easy
D. effectively
【单选题】
(9)Often these procedures yield a compound having acceptable___ and safety.___
A. strength
B. effect
C. potency
D. effort
【单选题】
10)In many laboratories today, robots___ the routine work of parallel synthesis.___
A. help
B. assist with
C. assist in
D. assist to
【单选题】
(1)Pharmaceutics is an interdisciplinary subject involving___
A. formulation, manufacturing, physical pharmacy, and biopharmaceutics
B. manufacturing
C. physical pharmacy
D. biopharmaceutics
【单选题】
（2）Formulation is about the design, development and evaluation of dosage forms,___
A. discovery of novel drugs
B. analytical methods
C. drug delivery systems and manufacturing process
D. dosing regimen
【单选题】
(3)Biopharmaceutics mainly studies the in vivo process of drugs and metabolites in humans, animals and tissue culture, which specifically involves___
A. absorption and distribution
B. absorption, distribution, metabolism, and excretion
C. metabolism and excretion
D. absorption and excretion
【单选题】
(4)Regarding the definition of bioavailability(BA), BA is related to___
A. total plasma drug concentration only
B. unbound drug concentration in the plasma
C. unbound drug concentration at the target site
D. total plasma drug concentration, and the administered drug dose
【单选题】
(5)Plasma drug concentration is affected by following factors such as___
A. rate of absorption
B. rate and extent of distribution
C. rate ofeli Imination
D. all ofabove
【单选题】
6)Which of the following routes of administration will involve the absorption of drugs?___
A. i.v.injection
B. i.v.infusion
C. Subcutaneous injection, transdermal and oral
D. None of above
【单选题】
（7）Which of the following factors may influence the time course of a drug in the plasma and hence at its site of action?___
A. Food
B. Disease state
C. Route of administration
D. All of above
【单选题】
(8)Please identify the potential biological barriers for an orally administered tablet to be absorbed into the systemic circulation___
A. Sk d dermis
B. Gastrointestinal epithelium
C. Oral mucosal membrane
D. All of above
【单选题】
(9) Given the same administration dose, which of the following will likely result in varying bioavailabilities for the same drug administered to the same person? ___
A. tablets (p.o. )vs. solutions(p0.)
B. solutions for injection(i v )vs oral solutions(p0.)
C. coated tablets (p.0. )vs hard gelatin capsules(p0.)
D. All ofabove
【单选题】
(10)Which of the following statements is true?___
A. Bioavailability is only related to the administered dose and the total drug concentration in the blood circulation.
B. Plasma protein binding does not affect the bioavailability of a specific drug.
C. A given drug in different dosage forms may show differences in bioavailability if given by the same route.
D. Biopharmaceutical studies do not involve animal experiment.
【判断题】
Much of our present physiological knowledge has been found from the experiments and studies on human beings.
A. 对
B. 错
【判断题】
Living cells break down glucose and fats to provide energy for other activities, which is called.
A. 对
B. 错
【判断题】
The right atriapumps deoxygenated blood to the lungs where it absorbs oxygen from the air.
A. 对
B. 错
【判断题】
The nervous system uses electrical signals to transmit information very rapidly to specific cells.
A. 对
B. 错
【判断题】
With the level of sodium increasing extracelular fruid. the cardiac muscle cells become too excitable and may contract.
A. 对
B. 错
【判断题】
A negative feedback loop is a control system that acts to maintain the level of some variables within a given range following a disturbance
A. 对
B. 错
【判断题】
(1)Pharmacodynamics, which is concerned with the study of the biochemical and physiological effects of drugs and their mechanisms of action, Is an experimental medical science.
A. 对
B. 错
【判断题】
2)It's unreasonable for a physician to be interested mainly in the effects of drugs on human beings, for the pharmacological evaluation of drugs in them may be limited due to technical, legal, and ethical reasons.
A. 对
B. 错
【判断题】
（3） As the effects of drugs are often characterized by significant interspecies variation and may be further modified by disease, clinical pharmacology has never been efibrasized.
A. 对
B. 错
【判断题】
The physician is not interested in drugs that are useful in the prevention,diagnosis,and treatment of human disease, but in chemical agents that are commonly responsible for household and industrial poisoning as well as environmental pollution.
A. 对
B. 错
【判断题】
(5)A drug is said to be useful in therapy if it has the ability to produce its desired effects with only tolerable undesired effects.
A. 对
B. 错
【判断题】
(6)Toxicology deals not only with drugs used in therapy but also with many other chemicals that may be responsible for household, environmental, or industrial intoxication.
A. 对
B. 错
【判断题】
1)With the more efficient screening tests and burgeoning knowledge about how a molecules biological activities are likely to be changed, the traditional approach of discovering new drugs has been improved.
A. 对
B. 错
【判断题】
2)With the parallel synthesis used to identify which small segment of any given large protein would bind to an antibody, Mario Geysen generated a variety of short protein fragments by combining multiple amino acids in different permutations.
A. 对
B. 错
【判断题】
)A parallel synthesis and a split-and-mix synthesis are different in that in a split-and-mix synthesis, all the products are assembled separately n their respective reaction vessels.
A. 对
B. 错
【判断题】
4) In many laboratories, robots are used in the routine work of parallel synthesis to deliver small amounts of reactive molecules into appropriate wells, thus making the process more accurate and less tedious.
A. 对
B. 错
【判断题】
5) In a parallel synthesis, each compound remains in its own container; while in a split-and-min synthesis, the related ce mpounds are mixed up in the same reaction vessel.
A. 对
B. 错
【判断题】
6)In order to solve the difficulties of identifying the compounds made in a parallel synthesis scientists pull out from the mixture the beads that bear biologically active molecules and determine the molecular makeup o d attached.
A. 对
B. 错
【判断题】
1)The concentration of a drug in whole plasma is the most accurate index of the drug concentration at the site（s） of action.
A. 对
B. 错
【判断题】
(2)It is difficult to measure the total concentration of both unbound and bound drug in total plasma.
A. 对
B. 错
【判断题】
(3)The clinical effect of a drug is assumed to be directly related to the plasma drug concentration.
A. 对
B. 错
【判断题】
(4) Systemically acting drugs administered by all routes involve the absorption of drug from the place of administration into the blood.
A. 对
B. 错
【判断题】
5)Bioavailability of a drug indicates whether a therapeutically effective concentration is achieved at the site(s)of action of that drug.
A. 对
B. 错
【判断题】
(6)Prodrugs are not therapeutically effective unless they are changed into therapeutically active forms before or after reaching the systemic circulation
A. 对
B. 错
