【单选题】
供电企业通过( )与客户进行交互、提供服务的途径,包括95598智能互动网站、APP(移动客户端)、供电服务微信公众号、数字电视媒体等。​___
A. 网络​
B. 终端​
C. 电话​
D. 面对面​ ​
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( )负责制定客户档案管理规定和管理流程​___
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95598客服代表在应呼和外呼时,一般情况下不得先于客户挂断电话,结束通话应使用( )。​___
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地市、县供电企业根据报废条件,对淘汰计量资产以及不能继续使用的计量资产及时提出报废申请,填写《报废申请单》,履行报废申请审批程序,由省公司计量中心技术鉴定通过后,( )批准报废。___
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电器损坏业务( )小时内到达故障现场核查,业务处理完毕后1个工作日内回复工单。​___
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​故障抢修服务规范中指出:接到报修电话后,故障抢修人员到达故障现场的时限,城区( )分钟。___
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故障抢修服务规范中指出:接到报修电话后,故障抢修人员到达故障现场的时限,农村( )分钟。​___
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计量资产管理实施“( )”管理模式,业务管理的内容包括采购项目储备、预算编报、需求计划、ERP系统项目创建、物资招投标、合同签订、到货/检定配送、发票校验与付款、资产报废和资产调拨管理。​___
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建设银行及农村信用社办理的代扣代缴业务用户可以作为费控用户吗?​___
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节约资源是我国的基本国策。国家实施( )的能源发展战略。​___
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禁止未经( )批准在互联网企业平台存储公司重要数据。​___
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依据95598投诉分类细则相关规定,客户来电反映在用电变更业务受理、方案查勘、方案答复、设计审核、中间检查、业务收费、竣工验收、装表接电、合同签订环节,对供电企业业务规定有异议,需要协调解决的情况,派发( )业务。​___
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历史上发生( )次石油危机___
A. 1 ​
B. 2​
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在电力系统非正常状况下,用户受电端的电压最大允许偏差不应超过标称电压的( )。___
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每次抄表抄表人员数是( )人。 ___​
A. 1 ​
B. 2 ​
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全面建设用电信息采集系统,实现直供直管用户“全采集”、“全覆盖”、“( )”。___
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【单选题】
日终,收费员要进行对账,下列正确的对账公式是( )。___
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B. 进账单登记金额(非现金)+现金进账单登记金额=系统销账金额-抵费-退费​
C. 进账单登记金额(非现金)+现金进账单登记金额=系统销账金额+抵费;​
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She was James’s faithful assistant, in whom he could have ___ confidence.
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___ is no doubt that overwork and much worry caused his illness.
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He is by no means a(n) ___ man. On the contrary, he always departs from customs.
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The psychologist doesn’t say directly, but seems to ___ that emotional maturity and self-stimulation are the key elements for success.
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