【多选题】
对代办大额交易,是否优先使用核心系统中预留的账户所有人的联系电话,与账户人进行电话核实,做好核实记录,包括___
A. 电话核实的经办人
B. 客户联系电话号码及来源
C. 客户是否确认交易
D. 如拨打电话客户不接听而无法联系客户的,也需记录电话拨打过程
查看试卷,进入试卷练习
微信扫一扫,开始刷题
答案
ABCD
解析
暂无解析
相关试题
【多选题】
重空凭证库房___必须双人操作。
A. 保管
B. 领缴
C. 调运
D. 清点
【多选题】
网点重空凭___等交易,实施系统强制核准。
A. 领缴
B. 作废
C. 柜员交接
D. 挂失止付
E. 状态修改
【多选题】
网点在办理兑付或质押业务时,柜员除识别重空凭证实物本身的真伪外,还要按照对公、对私相关业务管理要求,对客户身份、真实意愿和凭证上加载的___等信息进行综合判定。
A. 姓名
B. 票面金额
C. 业务用章
D. 真实用途
【多选题】
会计档案从档案产生___各级传递环节应采取上锁封存等风险防范措施,严防途中档案遗失或信息泄露。
A. 机构收集
B. 出库
C. 影像化处理
D. 入库
【多选题】
每个会计档案交接环节,交接双方及监交人需在监控环境下现场核对清点,对封存的档案包___无误后,在移交清册上签章确认。
A. 收集
B. 验收
C. 拆封
D. 清点
【多选题】
各网点应妥善保管增值税发票和专用设备,确保空白发票___流程和已开发票的保管、传递过程安全、合规。
A. 开立
B. 领用
C. 配送
D. 缴销
【多选题】
必须按实际提供的服务内容开具发票,不得随意变更___。
A. 日期
B. 品名
C. 金额
D. 明令禁止的内容
【多选题】
要加强___管理的日常检查和归口部门的条线监督检查,严禁印章失窃、遗失或被盗,严禁违规刻制印章、违规扫描印模、违规携带印章外出。
A. 印章
B. 用印机
C. 验证码
D. 印模
【多选题】
严格执行用印操作流程,严禁___。
A. 违规用印
B. 错用、串用印章
C. 在空白凭证上加盖印章
D. 在关键信息缺失、字迹模糊的文件上加盖印章
【多选题】
各营业网点在客户办理开户、开网银、基金、理财、外汇、银行卡、汇款等业务时,应以___风险提示等方式,向客户真实、准确、完整揭示其开办产品的风险和应承担的责任,不得隐瞒风险,不得误导消费者,确保其风险知情权。
A. 递交
B. 阅签
C. 抄写
D. 阅读
【多选题】
录音录像资料要进行严格管理,不得人为___。
A. 变更
B. 更换
C. 涂抹
D. 删除
【多选题】
网点负责人及大堂服务人员一旦发现___等异常行为,要采取控制措施,并及时报告上级。
A. 冒充银行人员销售非我行产品
B. 社会人员频繁陪同客户办理开户
C. 频繁代办业务
D. 替账户人在柜外清设备上确认
【多选题】
规范柜员权限管理需防范哪些风险?___
A. 严控柜员离职未删除权限风险;
B. 严控冒用、借用柜员身份操作;
C. 严控柜员离机未签退风险;
D. 严控柜员TIMS岗位与其实际岗位不符;严控柜员长期持临时资格上岗。
【多选题】
纳入登记备案制度管理的人员因私出国(境)证照,实行集中统一保管制度。下列___均应将证件交集中统一保管责任人。
A. 员工应在因私出国(境)返回后5个工作日内
B. 在领取出国(境)证件后,在规定的时间内因故没有出国(境)的
C. 现已持有有效因私出国(境)证件的
D. 已失效的因私出国(境)证件
【多选题】
严格执行尾箱现金、自助设备处理岗位人员轮换制度有哪些?___
A. 尾箱现金处理岗位必须坚持轮换或交接制度,柜员尾箱经管人通过尾箱交接实现轮岗,一个月没有交接过的尾箱,要发起强制交接执行轮换;
B. 机构尾箱经管人,至少每月轮换或强制交接一次;
C. 尾箱监管人(AB角)每月轮换监管尾箱;
D. ATM清机实行双人操作,每半年至少轮换一人。
【多选题】
严格执行派驻业务经理重大事件直通式报告制度,严肃报告纪律。出现以下情况___,派驻业务经理应在一小时内,首先向委派机构、一级分行渠道与运营管理部门报告,必要时也可直接报告总行。
A. 发现网点负责人、理财经理、客户经理授意柜员实施违规行为,且金额巨大、性质严重,甚至形成案件苗头。
B. 发现柜员违背客户真实交易意愿,发起虚假业务,且金额巨大,性质严重。
C. 发现网点出现重大业务差错;发现网点现金、重要空白凭证等实物严重账实不符,业务印章、重要账表数据、账册、重要空白凭证等严重损毁或丢失。
D. 发现重大系统缺陷和运行故障;影响网点正常营运的重大突发事件。
【多选题】
对于出现以下情况___的人员,要坚决退出。
A. 违规违纪;重大失职失误
B. 未经批准擅自离岗等严重影响网点内控和运营管理秩序
C. 滥用或超权限办理业务;发现重大问题隐瞒不报
D. 派驻机构运营风险管理水平明显下降等行为
【多选题】
上级行通过___等方式,按月实施外包业务检查监控。
A. 现场查看
B. 视频监控
C. 查阅登记
D. 第三方监控
【多选题】
规范外包业务管理措施主要有___。
A. 明确权利义务
B. 严格交接管控
C. 加强管理监督和建立应急机制
D. 规范外包工作人员使用管理,防范劳动用工风险
【多选题】
坚持开户与对账在( )的分离原则,落实账户及印鉴管理岗位控制机制。___
A. 机构
B. 人员
C. 岗位
D. 职责
【多选题】
网银开立的注意事项中,正确的是___
A. 应当面为客户完成网银签约
B. 应当面将认证工具发放给客户
C. 应进行风险提示
D. 经办人直接将认证工具当面递接给客户
【多选题】
跨境汇款尽职调查过程,应做到全面、充分,涵盖___等。
A. 船舶状况
B. 客户背景(包括股东信息)
C. 船舶航线
D. 事中系统检索
E. 事后系统检索
【多选题】
以下哪种情况需要加强开展尽职调查?___
A. 临时客户频繁发生现金交易,单笔金额较大
B. 临时客户频繁在我行开立票据
C. 临时客户频繁在我行兑付连号票据
D. 临时客户频繁发生现金交易,累计金额较大
【多选题】
以下关于规范理财业务管理的描述,正确的有。___
A. 严禁通过虚假宣传、承诺收益等方式诱导客户购买我行理财产品
B. 严禁向客户提供直接或间接、显性或隐性担保
C. 严禁与客户签订总行标准制式以外理财销售文本或向客户提供贴息承诺、投向清单等补充协议
D. 严禁将公募产品与私募产品统一营销和管理,私募产品可销售给大众投资者
【多选题】
对于存期内未能准确计提应付利息、而在到期时手工补付利息的存款。其审批要求为:手工计结息的填写《手工计结息及补息申请书》,经签字后,还需须报审批。___
A. 发起单位
B. 网点负责人
C. 管辖支行行长室成员
D. 分行业务主管部门总经理室成员
【多选题】
严格落实ATM业务操作规程及离行式集中运营ATM设备清机加钞操作指引等相关制度关于___等操作要求,防止出现现金挪用、吞没卡盗用、长短款虚假账务处理等操作风险。
A. 双人清机
B. 账账核对
C. 账实核查
【多选题】
以下哪些符合加强现金出纳管理的内容:___
A. 坚持现金出纳、ATM管理等制度要求
B. 做实现金出纳制度执行
C. 加强现金限额监控管理
D. 坚持现金配送安全管理
【多选题】
尾箱坚持交接制度,经管人因休假、出差、换班和轮岗等原因须对尾箱内的___等贵重物品进行交接,并实行监交。
A. 现金
B. 贵金属
C. 私章
D. 有价单证
【多选题】
对符合不动户结转条件但未纳入核心系统自动结转的对公账户或主结算户已销户但余额为零的定期、协定、通知、保证金账户,账户管理部门应敦促网点根据业务实际进行不动户___。
A. 结转
B. 对账
C. 清理
D. 销户
【多选题】
以下关于加强资金变动实时通知管理说法正确的是:___。
A. 进一步加大对短信通的宣传推广力度,提高客户办理业务时账户资金变动短信实时通知的服务力度和覆盖率。
B. 对于短信通知暴露出的客户手机号预留不准确或变更不及时问题,应及时排查并联系客户更新。
C. 在持续做好手机号规范、准确采集的基础上,以大额短信提示服务逐步实现个人账户大额支取交易的覆盖。
D. 要充分梳理未开通账户短信通知的存量客户,积极营销,加大对公短信通知业务在新开户客户中的推广力度,力争对公有效账户开办对公短信通知业务,尽早实现全覆盖,推进人控向机控转变。
【多选题】
对于异地账户和短期内( )或( )异常变动的异动账户,除实施常规对账外,必要时应上门或面对面进行核实。 ___
A. 交易金额
B. 交易笔数
C. 取款金额
D. 取款笔数
【多选题】
对于___等可疑信息,对账管理部门应在第一时间发送账户管理部门预警提示,供其开展风险排查。
A. 同一手机号对应多个客户
B. 一个手机号对应一个客户
C. 疑似员工手机号
D. 财务人员手机号
【多选题】
根据总行进一步检查整改代客对账行为通知要求,总行重新明确了三种违规代客操作行为的界定,包括___。
A. 违反规定私自保管、代客保管中银E令/中银E盾、回单箱IC卡,并通过内外部登录网银或回单箱进行对账操作的
B. 违反规定持有客户中银E令/中银E盾、回单箱IC卡,通过电联等方式经客户告知动态验证码后,登录网银或回单箱进行对账操作的
C. 客户不熟悉我行电子设备操作,采用激光笔,通过光点指引服务客户,指导客户自行对账操作的
D. 未保管也未持有客户中银E令/中银E盾、回单箱IC卡,但在营业场所内登录网银或回单箱后,在客户亲见下代客户进行触键触屏进行对账界面操作的
【多选题】
内部对账记录应包括___。
A. 对账日期
B. 具体核对内容
C. 核对结果
D. 如有差异,差异具体情况及账务调整处理结果
【多选题】
各营业机构在为客户办理销户前应三问三查看:___
A. 是否有理财、债券、基金等外围系统未结清交易
B. 是否购买过日积月累等特殊理财产品,提示该类产品的利息为每月15日支付
C. 理财受益是否确认收到,避免客户本金已赎回而受益未同步到账新增无头
D. 必登录理财、基金、债券外围系统查看,确认该账户无关联交易
【多选题】
尽职调查中根据具体业务类型,要求客户提供相应的业务背景资料,包括但不限于:___、提单、产地证等。
A. 合同
B. 发票
C. 报关单
D. 工资清单
【多选题】
以下哪些选项在创建临时客户号时需录入证件到期日___
A. 客户现金汇款1万人民币
B. 客户现金购汇500美元
C. 客户现金结汇38000港币
D. 外币现金汇款5000港币
【多选题】
现金押运工作的目标:___
A. 防控风险
B. 确保安全
C. 保障运营
D. 降低成本
【多选题】
银企对账要坚持“三分离”,即___,保证对账工作独立有效开展。
A. 业务办理机构与对账实施机构相分离。
B. 账务/交易处理岗位与对账实施岗位相分离。
C. 业务经办人员与对账实施人员相分离。
D. 以上都不对
【多选题】
严控电子渠道代客对账,是要规范认证工具与回单箱登录工具的保管及领用和___。
A. 上门对账
B. 发送纸质账单
C. 加强异常数据的分析监控
D. 落实问责机制
推荐试题
【多选题】
What two methods are used to configure VMware vSphere Storage I/O Control shares and limits? (Choose two.)___
A. Assign shares and limits to VM virtual disks.
B. Assign shares and limits to datastores.
C. Assign shares and limits to Storage (DRS) clusters.
D. Assign shares and limits using VM storage policies.
【多选题】
ESXi 6.5 introduces VMFS6, which supports both 512e and 512n devices. What three configurations are supported when using these devices? (Choose three.) ___
A. Hosts with both 512e and 512n devices.
B. Storage vMotion between both 512e and 512n devices.
C. Datastore Extents spanned between both 512e and 512n devices.
D. Storage DRS clusters containing only both 512e and 512n devices.
【多选题】
A vSphere Administrator observes that the Primary VM configured with Fault Tolerance is executing slowly. After further investigation, it is determined that the Secondary VM is on an overcommitted ESXi host. What two methods will correct the problem? (Choose two.)___
A. Use Storage vMotion to migrate the Secondary VM to another datastore.
B. Use vMotion to migrate the Secondary VM to a different ESXi host.
C. Configure a CPU limit on the Primary VM which will also apply to the Secondary VM.
D. Turn off and turn on FT in order to recreate the Secondary VM on a different datastore.
【多选题】
Which two features require the use of Host Profiles? (Choose two.)___
A. Host Customizations
B. shared storage
C. Auto
D. eploy
【多选题】
What three processes on the vCenter Server Appliance (VCSA) does“vmware-watchdog monitor? (Choose three.) ___
A. vmware-eam
B. vmcad
C. vmware-vpostgres
D. vpxd
E. vsan-health
【多选题】
What three processes on the vCenter Server Appliance (VCSA) does“vmware-watchdog monitor? (Choose three.) ___
A. vmware-eam
B. vmcad
C. vmware-vpostgres
D. vpxd
E. vsan-health
【多选题】
Which two statements correctly describe VM-Host affinity rules? (Choose two.) ___
A. When there is more than one VM-Host affinity rule in a vSphere DRS cluster, the rules are applied equally.
B. After creating a VM-Host affinity rule, its ability to function in relation to other rules is predetermined.
C. When there is more than one VM-Host affinity rule in a vSphere
D. RS cluster, the rules will be ranked.
【多选题】
An administrator wants to enable proactive HA by moving virtual machines automatically if a hardware alert is triggered. What are the three required settings? (Choose three.)___
A. Set vSphere DRS Automation to Partially Automated.
B. Turn on Proactive HA.
C. Set the Proactive HA Automation Level to Manual.
D. Set the Proactive HA Automation Level to Automated.
E. Turn on vSphere HA and vSphere DRS.
【多选题】
If vCenter Server 5.5 installation has one or more services deployed remotely, which three services are relocated to vCenter Server 6.5 on upgrade? (Choose three.)___
A. vCenter Inventory Services
B. vSphere Authentication Proxy
C. vSphere Web Client
D. vSphere
E. SXi Dump Collector
【多选题】
What two debugging levels can a virtual machine be configured to? (Choose two.)___
A. Verbose
B. Debugging
C. Statistics
D. Trivia
【多选题】
What are three benefits of using a few large-capacity LUNs instead of many small-capacity LUNs? (Choose three.) ___
A. Better performance because there is less contention for a single volume.
B. More flexibility for resizing virtual disks.
C. Less wasted storage space.
D. More flexibility to create virtual machines without adding new LUNs.
E. Fewer VMFS datastores to manage.
【多选题】
Which two configurable options are available in Boot Options for a virtual machine? (Choose two.)___
A. Tools Upgrades
B. Encryption
C. Firmware
D. Force BIOS setup
【多选题】
Which three VMware-recommended best practices should an administrator follow before upgrading to vSphere 6.5? (Choose three.)___
A. Disconnect ESXi host from vCenter.
B. VMware Tools are installed in the virtual machine.
C. Ensure that the system hardware complies with ESXi requirements.
D. Back up the host.
E. Check the interoperability of any other software integrated with vSphere.
【多选题】
What are two requirements to enable EVC in vSphere DRS cluster? (Choose two.)___
A. CPUs must be from the same vendor.
B. EVC must use the lowest possible baseline supported by the hardware.
C. CPUs must be in the same family and of the same speed.
D. No VMs may be running in the cluster.
【多选题】
What three conditions could result in VMware Flash Read Cache being unable to claim a disk? (Choose three.)___
A. The disk is not listed in the VMware hardware compatibility guide.
B. The disk is not detected as an SSD.
C. The disk is not detected as local.
D. The disk is in use by VMFs.
【多选题】
Boot from SAN is supported on which three storage technologies? (Choose three.)___
A. VMware vSAN
B. FCoE
C. NFS 4.1
D. iSCSI
E. FC
【多选题】
Which two components are part of storage I/O multipathing on ESXi? (Choose two.)___
A. SATP
B. VASA
C. PSP
D. VAAI
【多选题】
Which two statements are true about Highly Available vSphere Auto Deploy infrastructure? (Choose two.)___
A. It helps prevent data loss.
B. It is a prerequisite for using vSphere Auto Deploy with stateful install.
C. It requires two or more Auto
D. eploy servers.
【多选题】
The virtual machine log rotation size can be changed for all VMs by which two interfaces? (Choose two.)___
A. PowerCLI
B. vSphere Web Client
C. ESXi host client
D. esxcli
【多选题】
Which two configuration options can exclude virtual disks from snapshot operations? (Choose two.)___
A. Use RDM in virtual mode for virtual disk.
B. Use virtual disks in Independent – Persistent mode.
C. Use a virtual disk larger than 2 TB in size.
D. Use RDM in physical mode for virtual disk.
【多选题】
Which two storage configurations on the source server are unsupported with VMware Converter? (Choose two.)___
A. Linux LVM
B. software RAID
C. GPT/MBR hybrid disks
D. Windows basic volumes
E. Windows dynamic volumes
【多选题】
Which two statements about vCenter HA are correct? (Choose two.)___
A. ESXi 5.5 or later is required.
B. vCenter HA network latency between nodes must be less than 50 ms.
C. NFS datastore is supported.
D. It must be deployed on a 3
E. SXi host cluster with DRS enabled.
【多选题】
An attempt to delete NFS datastore from a ESXi host returns the error: Sysinfo error on operation returned the following status:< Busy> Which two statements could explain this failure? (Choose two.)___
A. NFS datastore is a part of Storage DRS Cluster.
B. NFS.VolumeRemountFrequency value is set to 30.
C. Storage I/O Control is enabled on NFS datastore.
D. NFS datastore has running or registered virtual machines.
【多选题】
An administrator finds that the Microsoft Exchange virtual machines are exhibiting network latency. What two in-guest changes can help decrease latency? (Choose two.)___
A. LRO
B. TSO
C. SR-IOV
D. PVRDMA
【多选题】
Which two types of iSCSI adapters require VMkernel networking configuration? (Choose two.)___
A. dependent hardware
B. in-guest
C. software
D. independent hardware
【多选题】
Which two statements are true for NFS v4.1 firewall behavior? (Choose two.)___
A. It closes port 2049.
B. It sets allowed. All flag to TRUE.
C. It sets allowed. All flag to FALSE.
D. It opens port 2049.
【多选题】
A vSphere Administrator attempts to enable Fault Tolerance for a virtual machine but receives the following error: Secondary VM could not be powered on as there are no compatible hosts that can accommodate it. What two options could cause this error? (Choose two.)___
A. The other ESXi host(s) are in Maintenance Mode.
B. Hardware virtualization is not enabled on the other ESXi host(s).
C. The other ESXi host(s) are in Quarantine Mode.
D. Hardware MMU is enabled on the other
E. SXi host(s).
【多选题】
Storage capabilities be populated in what two ways? (Choose two.)___
A. The administrator can use tags to describe capabilities.
B. Default capabilities are provided by vCenter Server.
C. Datastores can advertise their capabilities through VAAI.
D. Datastores can advertise their capabilities through VASA.
【多选题】
In network troubleshooting it is important to know what upstream switch the ESXi host is connected to. Which two features does ESXi provide to help identify the upstream switch? (Choose two.)___
A. Promiscuous mode
B. DPM
C. LLDP
D. CDP
【多选题】
Virtual Volumes supports which three VMware features? (Choose three.)___
A. Instant Clones
B. Distributed Resource Scheduler
C. Linked Clones
D. vMotion
E. Storage Distributed Resource Scheduler
【多选题】
vSphere DRS helps to balance virtual machines with available resources in a vSphere cluster. What three types of resources can be taken into account for balancing? (Choose three.)___
A. CPU
B. physical NIC saturation of an ESXi host
C. virtual NIC saturation of a virtual machine
D. RAM
E. storage latency
【多选题】
Which three design requirements must be satisfied to enable RAID-6 objects in a VMware vSAN cluster? (Choose three.)___
A. vSAN Advanced license or higher
B. vSAN stretched cluster
C. at least six hosts contributing storage
D. deduplication and compression
E. all flash configuration
【多选题】
When using "Cluster resource percentage" for host failover capacity in vSphere HA Admission Control, the total resource requirements are calculated from which two values? (Choose two.)___
A. Total vCPUs assigned to each VM.
B. Average CPU usage on each VM over time.
C. Memory reservations on each VM.
D. Total memory assigned to each VM.
E. Average active memory on each VM over time.
F. CPU reservations on each VM.
【多选题】
Which are four attributes of the Active vCenter HA node? (Choose four)___
A. It uses the vCenter HA network to communicate with the Witness node.
B. It constantly replicates vPostgres data with the Witness node.
C. It uses a public IP address for the management interface.
D. It runs the active vCenter Server Appliance instance.
E. It uses the vCenter HA network for replication of data to the Passive node.
F. It provides a quorum to protect against split-brain situations.
【多选题】
Which are two vCenter Server two-factor authentication methods? (Choose two.)___
A. RSA SecurID
B. Smart Card
C. SAML
D. Symantec VIP
【多选题】
An administrator is creating VMkernel adapters on an ESXi 6.5 host and wants to create separate VMkernel adapters for every type of traffic in the default TCP/IP stack. Which three types of traffic can be explicitly enabled on a separate VMkernel adapter? (Choose three.)___
A. Virtual SAN traffic
B. NFS traffic
C. vMotion traffic
D. vSphere HA traffic
E. Fault Tolerance logging traffic
【多选题】
When migrating a Windows vCenter Server 6.0 to the vCenter Server Appliance 6.5, which two will be migrated by default? (Choose two.)___
A. Local Windows OS users and groups
B. Configuration
C. Custom ports
D. FQDN
E. Historical and Performance data
【多选题】
Which three types of Content Libraries exist within vSphere 6.5? (Choose three.)___
A. Remote Content Library
B. Published Content Library
C. Local Content Library
D. Shared Content Library
E. Subscribed Content Library
【多选题】
An administrator cannot enable multi-processor Fault Tolerance (SMP-FT) for a virtual machine. Which are two possible causes for this? (Choose two.)___
A. The virtual machine is running on a vSAN datastore.
B. The Fault Tolerance network is using a 10Gbit uplink.
C. The virtual machine has 6 vCPUs assigned.
D. The virtual machine has a 1TB VMDK attached.
E. The virtual machine has snapshots present.
【多选题】
Which two statements are true for Predictive DRS? (Choose two.)___
A. It balances resource utilization for virtual machines with unpredictable utilization patterns.
B. It integrates DRS with vRealize Operations Manager to balance workloads for virtual machines before resource utilization spikes occur.
C. It balances resource utilization based on a threshold's algorithm that runs each night.
D. It determines the best placement and balance of virtual machines based on a threshold's algorithm that runs each night in vCenter Server 6.5 Database.